Privacy Policy

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Effective Date: July 2025
Contact: contact@resinita.com | WhatsApp: +44 7708 714377

1. Introduction
At Resinita, we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or purchase our handcrafted resin products.

2. What Personal Data We Collect
When you interact with our website or place an order, we may collect the following information:
• Name and surname
• Billing and shipping address
• Email address
• Phone number
• Payment method details (processed securely via our third-party payment gateway)
• Any additional details you provide during custom orders

We do not store full payment card information. Payments are processed securely through PCI-compliant third-party providers.

3. How We Use Your Data
We use your personal data to:
• Process and fulfil your orders
• Contact you about your purchase (confirmation, delivery, custom work)
• Respond to your messages or requests
• Send optional updates about our shop or products (only with your consent)
• Comply with legal obligations (such as tax record keeping)

4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data.
However, we may share it with:
• Payment processors (e.g., PayPal, Stripe)
• Delivery services (e.g., Royal Mail, DHL)
• Website providers or services (e.g., our hosting company or customer support tools)

All third parties involved are contractually required to handle your data securely and only for the intended purpose.

5. Cookies and Tracking
We use cookies and similar technologies to improve website performance, track basic analytics (such as site visits and page views), and maintain session data during your shopping. You can manage your cookie preferences through your browser settings.

6. Data Retention
We retain order and contact data as long as legally required for accounting and record-keeping. Inactive customer data not connected to ongoing orders is securely deleted after 24 months unless legal obligations require otherwise.

7. Your Rights (UK & EU Residents)
Under UK and EU data protection laws (UK GDPR / EU GDPR), you have the right to:
• Access the personal data we hold about you
• Request corrections to incorrect or outdated data
• Request deletion of your data where legally possible
• Withdraw consent for marketing emails at any time
• File a complaint with a Data Protection Authority if you believe your rights have been violated

To exercise any of these rights, email us at: contact@resinita.com

8. Children’s Privacy
Our website and products are not directed toward children under 13 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided data to us, please contact us immediately to request its deletion.

9. Data Transfers (International Customers)
While Resinita is based in the United Kingdom, we ship worldwide. Your data may be transferred to or processed in countries outside your own. By using our services, you consent to this transfer in accordance with this Privacy Policy and applicable data protection law.

10. Changes to this Policy
We may occasionally update this Privacy Policy. Any changes will be posted on this page with an updated effective date. We recommend reviewing it regularly to remain informed.

11. Contact Us
If you have questions about this Privacy Policy or how your data is used, contact us at:
Email: contact@resinita.com
WhatsApp (message only): +44 7708 714377